How to change a flight online
Use this sequence to review an eligible booking without approving a change too early.
Read the guideIndependent travel assistance
Practical guides for your journey
Clear steps, useful questions, and links to official sources. Written for travelers who need to decide what to do next.
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When the airline cancels your flight
Start with the airline’s notice and decide whether your priority is replacement travel or ending the journey.
Read the guideTicket and passport names do not match
A calm, exact description is more useful than asking for a generic “name change.”
Read the guideBooked through another travel website?
The airline flying the route and the business that sold the ticket can have different responsibilities.
Read the guideLufthansa and partner-airline bookings
A flight number, operating airline, and ticket issuer answer different questions.
Read the guideBefore you call: a travel checklist
Prepare a few facts before you call. Keep sensitive documents private until you know who needs them.
Read the guideOnline check-in problems
A missing boarding pass or failed online check-in needs the operating airline’s current guidance.
Read the guide