Independent travel assistance
Find official Lufthansa help
Use verified airline sources for Lufthansa’s own customer service. This directory keeps those channels separate from our independent assistance.
Not Lufthansa customer service. Agency fees may apply; request a quote before approving work.
For the airline, start on the airline’s website
The phone buttons on this website reach an independent agency. Use the links below for Lufthansa’s own services. Confirm current contact details on the official page.
| Your situation | Official starting point |
|---|---|
| General airline customer service | Lufthansa official Help Center |
| Airline cancellations and refunds | Lufthansa: refunds and agency-issued tickets |
| Flight disruption | Lufthansa: flight disruptions |
| Delayed, damaged, or missing bags | Lufthansa: baggage information |
| Feedback about a completed trip | Lufthansa: Customer Relations USA |
| Accessible travel and special assistance | Lufthansa: accessible travel to and from the USA |
Check the website before sharing information
Use the official Lufthansa domain for airline account access. Do not share your booking reference, passport, or card details with a business until you have established who it is and what it needs to do.
If your ticket came from a travel agency
Contact the original seller for servicing questions about its sale. Keep the seller’s order number and the airline reference ready. If departure is imminent, also contact airline staff through an official channel.