Independent travel assistance
Website terms
These terms describe the informational website. Any paid service needs its own clear quote and agreement.
Not Lufthansa customer service. Agency fees may apply; request a quote before approving work.
Using this website
This website provides general travel information and contact routes for independent assistance. Use it lawfully and do not attempt to interfere with its operation. Reading the website does not create a confirmed reservation or a paid service agreement.
Individual travel services
Before authorizing a service, obtain the provider’s business identity, a description of the work, an itemized price, and the relevant conditions. A separate transaction is governed by the terms supplied for that transaction and applicable law. The website does not specify a universal agency fee.
Airline decisions and ticket conditions
Airlines and ticket issuers determine what actions they can perform for a particular booking. Published examples and preparation checklists are not a guarantee that an itinerary can be changed, cancelled, refunded, or upgraded.
External websites
Links to official airline resources take you to separate websites with their own terms and privacy practices. Check that you are on the intended website before sharing personal information or making a payment.
Contact and corrections
Contact us using the phone link on the contact page for questions about this website. These website terms were last updated October 3, 2026.