Independent travel assistance
Website privacy notice
A plain-language explanation of the current website’s data handling and phone-contact routes.
Not Lufthansa customer service. Agency fees may apply; request a quote before approving work.
Scope of this notice
This notice covers the informational pages on lufthansasupportusa.com. The website does not provide an airline-account login, payment checkout, or online form for submitting passenger documents.
When you browse
The hosting provider may process technical information such as your IP address, requested page, browser details, and request time to deliver and protect the website. The supplied website does not load third-party advertising pixels or analytics scripts.
Call-button interactions create a page-local event containing the page path and button position. The supplied site does not transmit that event to an analytics service. The interactive checklist is not submitted to the business.
When you call
Clicking a phone link opens your device’s calling application. Information you choose to discuss is handled as part of the telephone interaction, and telecommunications providers may process call metadata. Ask the representative about any recording, retention, or service-specific privacy terms before sharing sensitive information.
Do not give an airline password to this service. Provide identity or payment documents only when the need, recipient, and appropriate channel are clear.
External links
Official airline links lead to separate services. Their operators determine their own data handling. Review their notices before entering a booking reference, identity information, or payment details.
Questions and requests
Use the phone contact on this website for privacy questions concerning information you supplied to this service. Describe the request without publicly sharing a passport or payment card. This notice was last updated October 3, 2026 and should be reviewed whenever data collection changes.