Independent travel assistance
Common questions
Know the service, the limits, and the right next step before calling.
Not Lufthansa customer service. Agency fees may apply; request a quote before approving work.
Is this Lufthansa’s official customer service?
No. This website and its phone number are for independent travel assistance. Use the official-contact directory for the airline itself.
Can I use official airline self-service instead?
Yes. Lufthansa’s official website and app may offer the action you need for your booking. Check there or with your original ticket seller.
Are agency fees the same as airline charges?
No. Ask for an itemized quote separating any agency fee from the fare difference or airline charge.
Can you service a ticket another agency issued?
That depends on the ticket and servicing authority. The original issuer may need to complete the action.
Can you guarantee a refund or free cancellation?
No. The reason for cancellation, fare conditions, and applicable rules determine the outcome.
Can this number trace a missing bag?
No. Use the operating airline’s baggage service and the report reference it provides.
Is a name correction a passenger transfer?
No. Correcting the same passenger’s name is different from substituting another traveler.
Should I share my airline password?
No. Use official airline channels for account access. This website has no airline-account login.
Is there a 24-hour response guarantee?
No response-time or around-the-clock availability guarantee is stated on this website.
Can I visit the contact address without calling?
Contact the service first to discuss arrangements. The address is not a Lufthansa airport desk.